Everything you need to know about how your print reaches you, and what to do if you want to send it back.

Delivery

Free delivery to the UK and Ireland on all orders over £50. Below £50, delivery is calculated at checkout.

Orders are sent via Parcel Force and arrive within 5-7 days of your order being confirmed. Every print is packed flat and protected for transit.

For international orders, delivery costs are calculated at checkout based on your location. International delivery times vary by destination.

Small framed prints are made to order and delivered as normal. Standard and Extra Large framed prints are collection only, collected from our framing partner Sheldon Galleries in Newtownards. We will contact you when your framed print is ready.

Returns and refunds

We want you to be happy with your print. If you are not, you can return it for a refund or an exchange.

Return window

You have 30 days from the day your order is delivered to request a return. Because orders arrive within 5-7 days, this window always begins after your print has reached you.

How to start a return

Email richard@lucascreativeart.co.uk with your name and order number, and say whether you would like a refund or an exchange. We reply within 2 working days with confirmation and return instructions.

Once confirmed, post your print to:

Lucas Creative Art
16 Grangewood Road
Dundonald
BT16 1GW
United Kingdom

Condition

The print must be unused, in the same condition you received it, and in its original packaging. Please keep your receipt or order confirmation as proof of purchase.

Refund timelines

Once your return reaches us we inspect it and email to confirm we have it. If approved, your refund goes back to your original payment method within 5 working days. Your bank or card provider may take a further 3-5 working days to show it in your account.

Exchanges

We are happy to exchange a print if it arrives damaged or defective, or if you would simply prefer a different image. Replacements are sent within 5 working days of the returned print reaching us.

Damaged in transit

If your print arrives damaged, email us photographs of the print and the packaging within 7 days of delivery and we will replace it at no cost to you. You do not need to send the damaged print back first.

Return postage

You are responsible for the cost of returning an item unless it arrived damaged or defective, in which case we cover it. Original shipping costs are non-refundable. We recommend a tracked service, as we cannot refund a return that does not reach us.

Sale items

Only regular priced items can be refunded. Sale items cannot be refunded, but we will still replace them if they arrive damaged or defective.

Made to order items

Framed and personalised items are made to order. They can still be returned within the 30 day window, but please allow a little longer for exchanges as each one is made by hand.

Get in touch

Any questions about delivery or a return, email richard@lucascreativeart.co.uk and we will help.